TERMS AND CONDITIONS OF SALE

The general conditions of sale described below apply to all products sold solely through the site www.LaurianeLeplattenier.com. They define the rights and obligations of the parties.

LaurianeLeplattenier reserves the right to change the content and form of these terms and conditions at any time.

Seller: Lauriane L'Eplattenier / Rue de la paix 7/ 1020 Renens/ Switzerland

LaurianeLeplattenier / the seller undertakes to respect the confidentiality of personal data provided by the customer on the site www.LaurianeLeplattenier.com and to treat them in accordance with the legislation in force, including the Data Protection Act. The seller will only process and store the data necessary for the proper fulfilment of the order, its invoicing and delivery. Personal data is only transmitted to third parties linked to the proper fulfilment of the order and its delivery, but in no case for advertising purposes.

The customer's data may be used by the following departments of LaurianeLeplattenier:

  • processing of orders, deliveries and invoices
  • information on upcoming sales and events by sending out invitation emails.
  • personalised communication to its customer, in particular by sending newsletters, special offers and other emails.

The customer undertakes to provide the personal information necessary for the management of his order (delivery and billing). This information must be correct, valid and up to date. The information relating to his identification and password must be kept secret by the customer. The customer has access to his personal data and can modify them at any time. If the customer has any further questions regarding the protection of personal data, the customer can contact LaurianeLeplattenier in writing to the email address: info@LaurianeLeplattenier.com.

The ordering process is as follows:

  •  Choice of products and shopping cart
  • Continued browsing of the site with the possibility of choosing additional items or changing the choice of products already added to the basket.
  • Validation of the contents of the basket
  •  Customer and recipient address information (Last name/ First name/ Billing address/ Delivery address/ E-mail address/ Phone number)
  •  Acceptance of the GTC
  •  Checkout
  •  Validation of the payment

During these different stages, the customer visualises the details of the order and its total price and can correct any errors, before confirming the order to express his acceptance.

Once the order has been validated and paid, the customer receives an order confirmation by email.

The seller reserves the right to cancel or refuse any order from a customer with whom there is a dispute concerning the payment of a previous order or who presents any form of risk in his eyes.

All prices listed per product on the www.LaurianeLeplattenier.com website are in CHF (Swiss francs) excluding shipping costs. The delivery costs of the order will be indicated before the final validation of the order.

The seller reserves the right to modify without notice and at any time the prices and other charges posted on the site. However, the products will be invoiced to the customer on the basis of the prices in force at the time of the validation of the order.

Payments must be made in CHF (Swiss francs), regardless of your reference currency.

Special offers, sales or discounts are only valid until the date indicated or while stocks last.

LaurianeLeplattenier / the seller undertakes to make every effort to ensure that the photographic representation of the products offered for sale on the site is as true to reality as possible. However, it is possible that the customer's perception of the photographic representation of the products does not correspond exactly to the products themselves.

The details and characteristics (e.g. colour, size, etc.) that describe each product are approximate values. While every effort has been made to accurately reproduce the color, size, and quality of our products, there may be minor variations from the actual appearance of the product you purchase. This may be due to the nature of the products themselves, differences in display modes (lighting and photography), or the color settings and capabilities of digital monitors. A customer placing an order will keep this variation in color, size, or dimensions in mind. LaurianeLeplattenier/seller believes that all online shoppers are aware that the colors seen on a screen will be slightly different from those of the product ordered. Under no circumstances will the customer be able to request a refund by rejecting the goods purchased for these minor discrepancies.

For any questions, the customer is encouraged to contact LaurianeLeplattenier.

All our payment data is transferred with a secure SSL connection.

The payment options are as follows:

  • Payment by bank transfer
  • PayPal
  • Visa/ Master card/ American Express
  • Stripe

Upon receipt of your order on the website and confirmation of your payment, your order will be processed as soon as possible. All orders are delivered in Switzerland by Swiss Post. Delivery times may vary between 3 and 10 working days. In the event of a longer delay, you will be notified and you will have the possibility to cancel your order free of charge.

The shipping costs are flat rates depending on the delivery address and the weight of the packages.

They are charged to the customer if the amount of the products chosen in the order is less than CHF. 400- and are invoiced CHF 9.00 for Switzerland and CHF 30.00 for Europe and international, provided that the weight of two kilos is not exceeded. Above 2 kilos, the delivery costs are calculated according to the flat rates in force with the Swiss Post.

The products will be sent to the delivery address that the customer will have indicated during the ordering process.

Any customs clearance costs shall be borne by the customer.

VAT must be paid in the country of destination.

Import restrictions and tariffs of the country of destination apply.

The goods shall leave the premises within 5 working days at the latest after validation of payment. All our products are shipped directly from Lausanne.

Delivery times can vary between 3 and 10 working days. In the event of a longer delay, we will notify you.

Just like you, we are sometimes on vacation.

Returns of purchased items must be returned to us within 7 days. The product must be properly protected, in its original packaging, unused or unworn, with all accessories, operating instructions and documentation. The customer will have to bear all shipping costs for returns and exchanges, as well as paypal payment fees.

The procedure is as follows:

  •  The client sends an email to info@LaurianeLeplattenier.com
  •  Items must be returned to us in perfect condition with the return label.
  •  Make sure all products are exactly as you received them, with the label and seal still attached.
  •  The customer shall return the goods at his own expense to the following address:

Lauriane L'Eplattenier
Rue de la paix 7
1020 Renens
Switzerland

The product is checked by the seller who will validate or not the refund, in particular by checking that the product has been returned complete and in a state suitable for its re-marketing, as provided for in the right of withdrawal. If the goods meet the return requirements, they may be refunded. If the goods do not meet the return requirements, they will be returned to the customer who cannot be refunded.

The statutory warranty provisions shall apply.

If the product sold by Lauriane L'Eplattenier has a defect or arrives damaged, the customer concerned can be reimbursed or receive the same product in exchange by returning the defective or damaged product within 7 days after receipt. To do so, the customer must send an email to info@LaurianeLeplattenier.com and return the product to Lauriane L'Eplattenier. In case of returns or exchanges made under warranty, Lauriane L'Eplattenier will bear the costs of return and exchange.

Errors or modifications may exceptionally occur, especially in the case of simultaneous orders of the same product by several customers. In the event of unavailability of a product after your order has been placed, we will inform you by e-mail or telephone as soon as possible, offering you the option of either ordering another product presented on the site as a replacement, or cancelling your order.

The seller undertakes to honour orders received on the site only within the limits of available stocks. Exceptionally, a product advertised as available on the site could be unavailable after the order has been definitively recorded.

The seller reserves the right to modify the range of products. Some offers may have a limited validity period which will be indicated for each product or product range.

These general terms and conditions of sale, as well as any sale to which they apply, are subject to Swiss law. Any dispute arising out of or in connection with these general terms and conditions of sale or any sale to which they apply shall be governed by Swiss law, whether such dispute is of a contractual or tortious nature, or whether it is based on another clause. An amicable solution must be sought before initiating legal proceedings.

 
NEED MORE INFORMATION